Payment & Shipping
Priority Shipping with Local Logistics, EMS,USPS , UPS , FedEx & TNT, Signed For 1st Class Delivery. Fully track-able.
- Shipping Policy
The delivery of the order will be made to the delivery address specified when making the order. Orders of less than minimum order quantity will not be accepted. TDE Red Mercury Wholesaler does not take any responsibilities regarding country/state specific legal situations or provide a binging legal advice. Please make sure that you are aware of the legal situation in your country/state, as we can not guarantee delivery. Contact the local authority to verify that we can ship to your location. If you’re unsure contact us to verify that we can ship to your area. The following list is a list of countries that we know will allow our products into the country: United States, Argentina, Austria, Belgium, Belize, Brazil, Bulgaria, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, England, Estonia, Finland, France, Georgia, Germany, Greece, Guam, Guatemala, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Netherlands Antilles, Northern Ireland, Norway, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Scotland, Slovak Republic, Slovenia, South Africa, Sweden, Switzerland, U.S. Virgin Islands, United Kingdom, Uruguay,…
For all orders shipping within the USA, standard shipping time is 3-5 business days. We do offer expedited shipping options, which include: Overnight (1-business day,) 2-5 business days (standard.) We ship with UPS or USPS.
ORDERS OUTSIDE THE USA:
For all orders shipping outside of the USA, your order will come from the EU. We process orders within 48 hours from the order being submitted, Orders are processed and shipped during regular business hours. We do not ship on national holidays. We ship using the standard UPS shipping method
- Returns & Replacements
- In the unlikely event that you receive the wrong order or shipment does not meet your expectation, simply notify us so we can arrange an exchange. This will be processed as soon as we have received and checked the incorrect order. Due to the nature of the business, Once your order has left our facility you will not qualify for any refund or return, so please bear in mind that all sales are FINAL. You have from the time of purchase to the time of dispatch to cancel or amend your order. A 10% surcharge will apply to any cancellation.
- International Transactions
- When making a purchase on our site the transaction might be international. As some credit and debit cards are set up for domestic use only, this may result in the payment being declined or charged back. To rectify this issue,We have amended a great number of payment options.
Bank/SEPA Transfer. Nowadays international bank transfers are pretty fast, especially in Europe where it takes up to only 48 hours to be processed. Outside of Europe it usually takes 3 to 4 days.
Tracking your order
You can simply track your order from our website directly and get the relevant tracking information or log in to your preferred courier website and track shipment, view your order status, You will also receive an email, once your package is shipped, detailing the tracking info (if optional). If you need any assistance feel free to contact us. If you don’t receive an email following the order process, please check your Junk Mail folder.
Guaranteed Delivery (tracked orders only).
If by any chance, your order hasn’t arrived within 5 business days, you’ll qualify for a free reship (tracked orders only). However, if the product has been confiscated by customs, We will offer a reship as we thrive to send all orders 100% discreet